FMC Ikole Sets New Standards with SERVICOM Launch

Federal Government inaugurates SERVICOM unit at Federal Medical Centre, Ikole Ekiti, urging staff to uphold professionalism and enhance patient care. The inauguration took place with the appointment of Dr Olatunji Atoyebi as head of the SERVICOM unit alongside about 15 committee members.

The Permanent Secretary of the Federal Ministry of Health and Social Welfare, Daju Kachallom, emphasised that excellence in service delivery is a product of deliberate action, teamwork, and commitment to doing the right thing consistently.

Represented by the Director of Reform Coordination and Service Improvement, Rebecca Okon underlined the move as a strategic step to reinforce professionalism, transparency, responsiveness, and ethical standards at the hospital. She called on the SERVICOM team to embed service standards in daily operations, actively resolve complaints, and improve user satisfaction.

The National Coordinator of SERVICOM, through a representative, explained the agency’s role in bridging the gap between government and citizens by enhancing the quality of interaction between service providers and users.

This initiative marks a renewed commitment to better healthcare delivery and patient experience at FMC Ikole Ekiti, with a clear focus on transparency, respect, and customer satisfaction.